Welcome to Maynard Court & Nazeing Valley Health Centre
Update on Surgery 're-opening' - you may have seen on the news that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.
As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.
Getting a face-to-face appointment - we would like to thank all our patients for their patience and support over what has been a challenging year for all.
The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff.
To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.
When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate.
Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way.
Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.
PATIENTS PLEASE NOTE
Email us for non-urgent queries (prescription requests, requests for paperwork, etc) and allow us up to 5 working days to action
firstname.lastname@example.org or email@example.com
For appointment requests, please continue to phone our practices’s reception (to ensure our team triages your request in a safe and timely manner)
Flu Vaccination 2020-2021 patient information
Phlebotomy (blood testing) during COVID-19
PATIENTS BE AWARE ~ COVID-19 SCAM. Please be advised that some patients have been receiving text messages purporting to be from Basildon Hospital. These messages are asking people to click on a link, complete personal details and make payment for a COVID-19 vaccination booking. We have been notified of scam texts claiming to be Basildon Hospital and asking you to pay for a COVID-19 vaccination. Delete it & DO NOT give your bank details out.
COVID-19 VACCINATION PROGRAMME
We are delighted to have been able to deliver the first dose of the covid-19 vaccine to so many of our patients in recent weeks. The vaccination centre at St Margaret’s Hospital has worked really well and we are continuing to bring patients in for their vaccine – particularly focussing on those who are clinically at risk, and also our unpaid carers. We have also started to invite our more elderly patients in for their second dose.
There are some weeks when we are not receiving as much supply of the vaccine as we would like, and we know this has led to some frustration and concern. We do liaise with our colleagues in the NHS locally to try to get more vaccine stock into our centre, but the supplies are controlled nationally and this means we can’t always offer as many vaccine appointments as we want to. If you or someone you care for is eligible for a vaccination and is very concerned about waiting to be vaccinated, you can alternatively try to book online at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus- vaccination/book-coronavirus-vaccination/ or dial 119 to see if an alternative nearby vaccination centre has any appointments.
We are expecting the supply to increase considerably from the middle of March so we hope to be able to call in many more people after that – for their first and their second doses, and in line with national guidance about priority groups. Please be assured that nobody who is due a second dose will have to wait longer than 12 weeks for it.
For more information on the vaccine programme in this area, you can use this link https://www.healthierfuture.org.uk/covid
Thank you for your understanding.
People who received their first dose covid vaccination at St Margaret's Hospital will be contacted to book their second dose approximately 11 weeks after their first dose was given. We are not able to book these more than 1 week advance, because the exact day that the vaccine will be supplied is usually confirmed the week before.
COVID-19 SAFE. We have successfully completed our COVID-19 Safe Assessment. Maynard Court - Covid Secure Certificate Nazeing Valley H/C - Covid Secure Certificate
UPDATE REGARDING COVID-19 VACCINE - The Covid-19 vaccine is now being rolled out across West Essex. Those who are most at risk from Covid-19 and the people that provide care to them are being prioritised first. Please do not contact us for your vaccine – wait to be called. In line with national guidance and to protect those who are the most at risk first, the vaccine is initially being offered in the community to people aged over 80. You will be contacted when it’s your turn for a vaccine. Even if you are fit and healthy, you are still at risk of getting Covid-19, being vaccinated can greatly reduce your risk of getting the virus so please do attend your appointment when called.
COVID-19 VACCINE INVITATION PATIENT INFORMATION
Mental Health/Wellbeing. Want to improve your wellbeing and develop healthy habits during lockdown? We know the latest COVID-19 national restrictions are having a negative impact on the mental health and wellbeing of people across our community and we want to help. Essex Partnership University NHS Foundation Trust (EPUT) are hosting a series of virtual events over the next few weeks. The practical events will cover topics like how you can plan your day, getting a good night’s sleep, healthy eating, mindfulness and tackling loneliness and depression. The events will be led by experts from the trust and will each be around 30 minutes long during lunchtime. They are free to join – all you need is a device (laptop, tablet or phone) and a good internet connection. https://eput.nhs.uk/join-our-virtual-wellbeing-events-to-support-you-during-lockdown/
Information in different languages - https://www.gov.uk/government/publications Available in Arabic, Bengali, simplified Chinese, traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu.
X-Ray Services patient info July 2020
Collecting of forms or letters from Surgery Reception patients please note, collecting of any forms or letters from reception is between 1-2pm or 5-6pm each day please. Thank you.
GP letters regarding ‘Shielding / Mask Exemption’. We will not be issuing any letters regarding shielding or mask exemption. Please visit website gov.uk for further information.
GP appointments during COVID-19 Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
We are open and if you need to see your GP, please ring us on 01992 761387 for Maynard Court Surgery or 01992 893938 for Nazeing Valley. Initial consultation will be via telephone/video call where you will be assessed by a clinician. If the Clinician feels you need to be seen face to face he will arrange an appointment with you. You can also call NHS 111 out of hours.
Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
For general information on Coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
DATA CHOICES - 'Opt-Out' Form Download the opt out form >>>>
DATA CHOICES - Your data matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
For more information, please click on CAREDATA under further information.
You have a choice
You do not need to do anything if you are happy about how your information is used.
If you do not want your confidential patient information to be used, you can choose to opt out, by completing the ‘Opt Out’ form. You can change your mind about your choice at any time.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters
ACCESS FOR ALL Maynard Court - there is wheelchair access at the front of the surgery. Also at the rear of surgery - off car park. Please contact reception prior to arrival, so we can unlock back gate. The surgery has been designed to allow wheelchair access to all the consultation rooms and waiting room.
Branch Surgery at Waltham Abbey Health Centre - access to surgery is located on 1st floor. Branch surgery offers plenty of parking along with disabled access and lifts to 1st floor.
Nazeing Valley Health Centre - purpose built surgery, with wheelchair access to all the consultation rooms and waiting room. Patient toilet has been designed for the use of the disabled. Surgery has limited car parking.
ALTERNATIVE WAYS TO ACCESS TREATMENT AND CARE - If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms.
Alternatively you can call NHS 111 for urgent health advice 24 hours a day. Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.
Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.
Doctorlink is our new online service where you can access symptom assessment, advise, signposting to other appropriate healthcare services e.g. A&E, dentist, pharmacy and appointments with GP Practice. More details can be found at www.doctorlink.com Registration is simple. You can sign up now by clicking here https://app.doctorlink.com/maynardcourt/register
NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. If you already use our online services, You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
EVENING & WEEKEND APPOINTMENTS- You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/ If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.
TEXT MESSAGE REMINDER SERVICE - This is to remind patients of their forthcoming booked appointment(s) also, to inform patient of collecting hospital appointment paperwork as well. If we do not have your up to date mobile number, please would you contact and advise reception. If you do not wish us to send you a text reminder, please inform reception as well.
(Site updated 04/06/2021)